Legal

Privacy Policy

Last updated: June 2026

Introduction

CourierLab ("we," "our," or "us") operates an AI-powered workspace for medical and commercial courier operators. This policy explains how we collect, use, and protect your personal information when you use our website and services.

By using CourierLab, you agree to the collection and use of information in accordance with this policy.

Information We Collect

  • Account Information— Your name, email address, and business details such as company name, vehicle types, and service areas.

  • Payment Information— Payments are processed securely by Stripe and/or Fanbasis. We do not store your full card details — only your subscription plan status and billing history.

  • Usage Data

How We Use Your Information

  • To provide and continuously improve the CourierLab platform

  • To process your subscription payments securely

  • To send important account communications like billing receipts and service updates

  • To respond to support requests and provide customer assistance

  • To analyze usage trends and improve the overall experience

How We Share Your Information

We do not sell your personal information. We only share your data in these limited circumstances:

  • Service Providers— Trusted third parties (like Stripe for payments and hosting providers) who help us operate the platform, and only access data needed for their functions.

  • Legal Requirements— If required by law or in response to valid legal requests from public authorities.

Data Security

We take reasonable technical and organizational measures to protect your personal information. All data transmissions are encrypted via HTTPS, and payment data is handled by PCI-compliant processors.

While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct any inaccurate or incomplete information

  • Delete your account and associated personal data

To exercise any of these rights, contact us at [email protected].

Cookies

We use cookies and similar tracking technologies to maintain your session, remember preferences, and understand platform usage. You can control cookie settings through your browser, though disabling cookies may affect some functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. For significant changes, we may also notify you via email or an in-app notice.

Questions About This Policy?

We're happy to help clarify anything. Reach out to our team anytime.

© 2026 Courier Lab. All rights reserved. Built for drivers who mean business.